Hh77's Privacy Policy — Your Data Is Secure

Hh77 (https://hh77.pw) is a trusted online gaming platform for users in Bangladesh. We believe your privacy is a fundamental right, and this Privacy Policy ("Policy") is our commitment to protecting that right.

This Privacy Policy explains what types of data we collect when you use the hh77 platform, how and why that data is used, who it may be shared with, and how you can maintain control over your own information.

By using any hh77 service, you are considered to have agreed to this Privacy Policy. Please read the full policy carefully. If you have any questions, contact our customer support team.

To improve your experience on the hh77 platform and ensure a safe environment, we collect the following types of information.

a) Information You Provide:

• Full name, date of birth, and gender
• Mobile number and email address
• National ID or passport number (for KYC verification)
• Payment method details for deposits and withdrawals (mobile banking number or e-wallet ID)
• Any additional information provided at the time of account registration

b) Automatically Collected Information:

• IP address and device identifiers
• Browser type, operating system, and device model
• Logs of your activity on the platform (login times, game history, betting records)
• Information collected through cookies and tracking technologies
• Geographic location (city and country level only — not GPS)

Hh77 uses the data it collects for the specific purposes listed below. We never misuse your information.

• Account Management: For registration, login, identity verification, and account security.
• Financial Transactions: For processing deposits, settling withdrawals, and preventing fraud.
• Customer Support: To resolve your complaints and queries promptly and accurately.
• Platform Improvement: To analyze user experience and improve the quality of our services.
• Legal Obligations: To meet regulatory requirements and comply with anti-money laundering policies.
• Promotional Communications: To inform you about special offers and bonuses, subject to your consent.
• Security Assurance: To detect and prevent suspicious activity.

Hh77 never sells your personal data. However, limited information may be shared in specific circumstances.

The hh77 platform uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language and theme.
• Analytics Cookies: Used to understand which parts of the platform are most visited. These can be disabled.
• Marketing Cookies: Used to show relevant offers based on your interests. These can be turned off.

You can delete or block non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Hh77 follows industry-leading security technologies and practices to protect your data.

• All data transfers are secured with 256-bit TLS/SSL encryption.
• Stored data is protected with AES-256 encryption.
• Server infrastructure is kept up to date through regular security audits and patch updates.
• Real-time monitoring is in place to detect unusual activity on accounts.
• Hh77 staff follow strict access controls — only authorized personnel can access the data they need.
• Regular third-party security audits are conducted.

Hh77 does not retain your data longer than necessary. Retention periods vary depending on the type of information and applicable legal requirements.

• Account Information: For the duration the account remains active and for at least 5 years after closure (as required by law).
• Financial Transaction Records: A minimum of 7 years (as required by AML regulations).
• Communication Records: Customer support chat and email records are retained for up to 3 years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• KYC Documents: Securely retained for up to 5 years following verification.

Once the retention period expires, data is securely deleted or anonymized.

As an hh77 user, you have the following rights regarding your personal data.

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You may request that we restrict the use of your data for specific purposes.
• Data Portability: You can request a copy of the data we hold about you.
• Marketing Opt-Out: You have the right to opt out of promotional communications at any time.

To exercise these rights, contact our customer support team. We typically process requests within 30 days. However, some data may not be erasable due to legal obligations.

Hh77 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or process data from minors.

• Age verification is required at registration, and identity documents are verified as part of the KYC process.
• If a user is suspected to be a minor, their account will be suspended immediately.
• If any minor's data is collected inadvertently, it will be deleted immediately.
• Parents or guardians can report suspicious accounts to us.

Hh77 reserves the right to update this Privacy Policy as needed. Changes may occur due to legal updates, new services, or business developments.

• For significant changes, a notification will be sent to your registered email or displayed on the platform.
• The "Last Updated" date at the top of the page always reflects the most current version.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

We recommend revisiting this page from time to time to stay informed about our latest policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our customer support team. We are always committed to protecting your privacy.

• Live Chat: For instant support, 24 hours a day, 7 days a week.
• Email: [email protected] — For privacy-related requests, include "Privacy Request" in the subject line.
• Response Time: Usually within 24 hours; up to 30 days for complex requests.